Nabaztag friendliness
Nabaztag is a fun rabbit. Looks and works just fine. A smooth experience.
… until you get to their subscription pages and want to hand these guys some actual money. Then it becomes a royal torture.
I want to check what subscription I have. And this seems to show it. But they e-mail me my payment didn’t go through and I want to do this manually. But there is simply no such feature. I can’t enter or change my credit card info. Last time, I entered one that’s no longer valid now, and I want to update it. But I just can’t :(
Hiya Jaanus! Don’t worry about your credit card problems, a simple email to support@nabaztag.com will get you a swift response (keep in mind time difference) and you will be able to re-enter your correct info! the violet team is very helpful and they know that nabz is young so there are a few bugs. in fact, a whole new website is almost ready that will be a lot smoother and have better options near the end of november so look out for it!
Customer support reading and responding to blog posts. Cool! =)